You may exchange any product purchased from RST GIRL SHOP by contacting our customer service team via email at info@rstgirl.com. This department operates Monday through Friday, 9 a.m. to 5 p.m. PST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays.

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We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. RST GIRL SHOP is not responsible for packages not received if sent via a non-traceable carrier*

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*We do not accept C.O.D. parcel*

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Once your item is received your order will be processed and sent back. Exchanges are typically processed within 5-7 business days of them being received at our facility. 

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If the item(s) you are exchanging happen to be out of stock, you will be contacted by one of our customer service representatives to figure out a commensurate exchange. 

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If the item(s) you are exchanging require a balance due or credit refund, we will use the original card we processed in order to complete the transaction.